FAQ

1. How long does shipping take?
Orders are prepared within 1–2 business days. Delivery usually takes 8–11 business days after dispatch, so most customers receive their order within 9–13 business days from purchase.

2. Do you offer free shipping?
Yes. All mienel orders include free shipping, regardless of order size or destination.

3. Can I return or exchange an item?
Yes. Items that are unused and undamaged can be returned within 30 days of delivery. Exchanges are also available. Please see our Return & Refund Policy for details.

4. Who pays for return shipping?
Return shipping is the customer’s responsibility unless the item is defective, damaged, or incorrect. In those cases, mienel covers the cost.

5. How do I start a return?
Email info@mienel.com with your order number. We’ll provide return instructions and the correct return address.

6. How long does it take to receive a refund?
Refunds are issued within 7 days after we receive and inspect the returned item.

7. What payment methods do you accept?
We accept:
Visa, Mastercard, American Express
PayPal
Shop Pay
Google Pay
Apple Pay
UnionPay

8. Is my payment information secure?
Yes. All payments are processed using 128-bit SSL encryption, and your payment details are never stored on our servers.

9. Can I cancel my order?
Orders can be canceled before shipment by contacting info@mienel.com. If the order has already shipped, it can be returned after delivery.

Website Name: mienel.com

Address: Malerhaugveien 20, 0661, Oslo,  Oslo, Norway

Email: info@mienel.com

Phone: +47 905 69 042

Business Hours: Monday to Friday: 09:00 – 17:00 PM (GMT+1)

Response Hours: We respond within 24 hours (business days)